Cancellation Policy

We sincerely look forward to seeing you at your booked workshop, however please read carefully our cancellation and rescheduling policy.

If the customer, for whatever reason, cannot be present at their booked workshop, the customer must notify the Lucas Miles Atelier & Tufting Studio no later than 7 days before the start of the class, by e-mail info@lucasmiles.com or WhatsApp message +34 645 122 581. If the customer cancels with at least 7 days notice, the customer can either reschedule their booking free of charge at the next available class or receive a full refund. If the customer cancels with less than 7 days and up to 48 hours of the workshop, it is still possible to schedule the lesson free of charge for the next workshop that has availability within the following 90 days, but a refund is not available. If the customer cannot find a suitable replacement for the date booked please email info@lucasmiles.com and we will endeavour reschedule the for the customer within 90 days

Important - please note: If the customer cancels with less than 48 hours of the workshop start time, no refund or rescheduling is available.

	Full Refund	Reschedule within 90 days
7 Days or More	Yes	Yes
6 Days - 48 Hours	No	Yes
48 Hours or Less	No	No